Effective Date: 12th Dec 2025

At ChatLoop.io, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website https://chatloop.io (“Site”) or use our chatbot service (“Service”).

By using the Site or Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you sign up for the Service, we may collect your name, email address, and any other information required for registration.
• Payment Information: Payments for the Service are processed via Stripe. ChatLoop.io does not store or handle any payment information. Stripe collects and processes payment details directly.
• Usage Data: We may collect data about how you interact with the Site or Service, such as IP addresses, browser types, device information, and other analytics data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve the Service.
• To communicate with you regarding your account, the Service, and customer support.
• To process payments through Stripe (please note we do not store payment information).
• To comply with legal obligations and protect our rights.

3. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you cancel your account, we may retain some information for a reasonable period to comply with legal obligations or resolve disputes.

4. Sharing Your Information

We do not share or sell your personal information to third parties, except in the following situations:

• Service Providers: We may share information with third-party service providers, such as payment processors like Stripe, who help us deliver the Service. These service providers are only permitted to use your information as necessary to provide the Service.
• Legal Requirements: We may disclose your information if required by law or to comply with legal processes.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
• Objection: You may object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at [email protected].

6. Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We may use cookies or similar tracking technologies to enhance your experience on our Site. You can control cookie settings through your browser preferences.

If you are located outside the United Kingdom, please note that your information may be transferred to and processed in the United Kingdom, where our servers are located. By using the Site or Service, you consent to this transfer.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will post any changes on this page with an updated “Effective Date.” Please review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]